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Metro location and generalist support raise competition; seniority and niche LIMS skills reduce density.
LIMS and lab-domain expertise strongly preferred, limiting cross-industry transferability.
Role requires specific LIMS, VBScript, SQL, and ticketing tool skills, making filters moderately strict.
Provide 1st and 2nd line technical support specifically for LIMS application and 1st level application support.
Design, write, and debug automation scripts (VBScript) to improve workflows and user interfaces within LIMS.
Manage and route support tickets using BMC Helix/ServiceNow, track unresolved tickets, escalate when needed, including handling non-English tickets via automated translation tools.
Work Experience Required: Professional experience in software or IT product support and helpdesk roles.
Proficiency in VBScript for scripting and automation; strong knowledge of Windows environments, networking fundamentals, and SQL (MSSQL, T-SQL).
Experience with ticketing systems like BMC Helix, ServiceNow, and ITIL practices.
Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
Experienced in managing and routing support tickets efficiently within enterprise ticketing tools (BMC, ServiceNow).
Skilled in scripting automation and debugging within Windows and SQL environments to enhance operational efficiency.
Comfortable working independently handling multiple tasks with moderate complexity, including multi-language ticket processing using automated translation.