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Mid-level generalist operations role in Chennai with mandatory RCM and BPO skills, increasing candidate competition.
Requires domain-specific healthcare RCM and BPO SME experience, limiting cross-industry transferability.
Explicit 5–7 years and mandatory healthcare RCM experience make screening strict.
Resolve claims and tasks related to US healthcare Revenue Cycle Management (RCM) by analyzing process breakdowns and performing root cause analysis.
Partner with quality team to identify and own training-related action items to improve business outcomes.
Drive workflows, directives, and new work assignments with BPO teams as Subject Matter Expert (SME) and trainer, including leading process-specific calls to improve quality.
Bachelor’s degree or equivalent.
5-7 years of experience in a fast-paced environment.
Mandatory previous experience in healthcare RCM, specifically about athenahealth.
Role location is Chennai; No explicit notice period mentioned.
Experienced in healthcare RCM operations with detailed knowledge of athenahealth platform and workflows.
Capable of root cause analysis and driving resolution across internal teams and external BPO partners.
Skilled at training development and enforcement to improve operational quality and business outcomes.