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Metro client-facing quality manager role with broad skills and recognizable employer increases competition.
Domain-specific quality governance and client-facing experience moderately restrict cross-industry transferability.
Explicit 8-12 years and 3+ years managing quality, client-facing requirement, and Six Sigma preferred.
Own and govern the Quality program end-to-end, leading client engagements, governance forums, and quality audits.
Lead stakeholder discussions on performance trends, recurring issues, dispute outcomes, and provide evidence-based strategic recommendations.
Drive quality investigations, root cause analyses, and collaboration across operations and client teams to improve business performance.
8-12 years overall work experience with at least 3 years managing Quality, Analytics, Risk, Trust & Safety, Compliance, or Investigations programs.
Significant client-facing experience with ability to present insights and recommendations to senior stakeholders.
Graduation degree mandatory.
Work Location: Gurugram, India.
Experienced leader with strong client management and executive communication skills to influence stakeholder decisions through data-driven insights.
Proven expertise in root cause analysis, policy interpretation, dispute management, and quality governance in complex program environments.
Demonstrated ability to lead cross-functional teams and drive continuous improvement through strategic planning and program governance.