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High due to Tier-1 brand, mid-level generalist role, metro location, and broad skill requirements.
Medium because SaaS platform administration skills transfer across vendors but require domain-specific product knowledge.
High due to explicit 5-8 years, mandatory platform experience, and technical integration skills.
Manage day-to-day administration, support, and optimisation of enterprise SaaS customer platforms to ensure operational stability and SLA adherence.
Configure and maintain platform components such as workflows, user roles, permissions, governance controls, and business processes to drive customer adoption and operational excellence.
Collaborate with customer stakeholders to deliver scalable configuration solutions, support release validation, troubleshoot issues, and maintain operational documentation.
5-8 years experience in Managed Services, SaaS Platform Support, Customer Engagement Solutions, or Enterprise Software environments.
Hands-on experience supporting and administering enterprise SaaS platforms in a customer-facing role.
Working knowledge of HTML, CSS, JavaScript, REST APIs, JSON, authentication mechanisms, and integration troubleshooting.
Work Experience Required: 5-8 years (explicitly stated)
Experienced in managing complex SaaS platforms with a strong focus on service delivery and customer operational success.
Skilled at balancing technical troubleshooting with customer consulting and stakeholder engagement in enterprise environments.
Familiar with configuration and governance of customer engagement platforms, preferably with exposure to community platforms like Sprinklr Community or similar.