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Tier-1 SaaS brand, metro location, mid-level CSM title, and broad enterprise skillset increase competition.
Requires deep enterprise CX, contact center and SaaS domain expertise, limiting cross-industry transferability.
Mandatory 6-8 years enterprise CSM experience plus product, program management, and domain expertise makes screening strict.
Manage a portfolio of enterprise customers across multiple accounts, driving adoption, value realization, and high customer satisfaction through structured engagement models.
Develop deep understanding of customers' business, processes, and tech stacks to prescribe Sprinklr product solutions and drive organizational-wide impact.
Conduct executive reviews, build stakeholder relationships, oversee adoption journeys, and collaborate cross-functionally to identify upsell/cross-sell and improve customer outcomes.
6-8 years experience in Customer Success, Technical Account Management, Technology Consulting, or Technology Solutions Development.
Experience with large-scale transformational programs for Fortune 100 enterprise clients, working across multiple business lines.
Strong understanding of SaaS platforms, marketing automation, contact center, AI solutions, business analytics, and technology platforms.
Proven program management skills managing large cross-functional teams; work experience requirement explicitly stated; notice period: Not explicitly mentioned in the JD.
Experienced managing complex customer portfolios with strategic consultative skills to drive enterprise-wide adoption and measurable business impact.
Skilled at translating business requirements into technical solutions and communicating effectively between customers and internal teams.
Comfortable working in fast-evolving technology domains (Unified-CXM, AI-native platforms) and navigating cross-functional collaboration for growth and customer success.