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Job Description
Structured overview of role & requirementsAbout This Role
Ensure stability, availability, and performance of global network infrastructure including LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN services.
Provide advanced operational support including proactive monitoring, incident management, service request fulfillment, and escalation to Level 3 when necessary.
Support global network operations across multiple regions following a Follow-the-Sun model, collaborating with teams and vendors to maintain service continuity and operational excellence.
Minimum Requirements
Experience Required: Strong experience in Network Operations or Network Support environments with enterprise-scale network infrastructure support.
Technical Skills: Proficiency in LAN and Switching technologies, Enterprise Wi-Fi, Firewall (Palo Alto preferred), Zscaler solutions (ZIA/ZPA), SD-WAN, WAN connectivity, and network monitoring tools.
Process Knowledge: Understanding of ITIL processes and service management practices.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Operates with a proactive, hands-on approach emphasizing ownership, accountability, and operational rigor.
Experienced in managing complex network incidents and service continuity in a global, multicultural environment under pressure.
Capable of contributing to continuous improvement through knowledge management, automation initiatives, and operational efficiency enhancements.