Genesys Cloud Technical Architect
Sourceo4–5 yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Define and govern the end-to-end technical architecture for the global Genesys Cloud contact center platform ensuring alignment with business and enterprise architecture standards.
- Design scalable omnichannel Genesys Cloud solutions including IVR, routing strategies, workforce management, and integrations with enterprise systems like CRM, ServiceNow, SAP, and Microsoft Teams.
- Lead technical solution design, guide delivery teams through implementation phases, validate designs for stability and compliance, and maintain architecture documentation for continuous platform evolution.
Minimum Requirements
- Strong hands-on experience in Genesys Cloud architecture, configuration, and implementation for enterprise contact center environments.
- 4-5 years of practical experience specifically with Genesys Cloud or Genesys PureCloud implementations and technical leadership.
- Bachelor’s or master’s degree in IT, Computer Science, Engineering, Telecommunications, or related technical field.
- Work Experience Required: 8-10 years overall IT experience including significant contact center technology, cloud platform architecture, or enterprise communications solutions experience.
Ideal Candidate Profile
- Experienced in designing and leading large-scale, global Genesys Cloud transformations or multi-country rollouts, preferably within managed services or distributed delivery environments.
- Technically proficient in integrations involving REST APIs, middleware platforms (e.g., Snaplogic), cloud technologies (Azure, AWS), and enterprise identity management standards.
- Capable of translating complex business and operational requirements into detailed technical architectures and guiding cross-functional teams and stakeholders through solution design and deployment.