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Niche ServiceNow specialization and seniority lower competition, but metro location and hybrid policy increase candidate density.
ServiceNow expertise is transferable across industries but requires platform-specific experience.
Explicit 8+ years and ServiceNow/ITIL certification preferences make shortlisting highly selective.
Lead and oversee the ServiceNow Enterprise platform including configuration of all ITSM modules and CMDB/ITAM repository.
Ensure ServiceNow platform and ITSM process health through administration, technical support, integration management, and end-user portal oversight.
Manage upgrades, performance stability, tool governance, and collaborate with stakeholders to meet business requirements and improve service performance.
8+ years of experience supporting ServiceNow ITSM through administration, configuration, development, and upgrades.
Bachelor's degree in computer science, MIS, IT or equivalent experience or certification (ServiceNow System Developer certification preferred).
Experience with ServiceNow integration using LDAP, Active Directory, Single Sign-on, API-led or Flat-File integration.
Location: Hybrid work requiring onsite presence at Rockwell location at least Mondays, Tuesdays, and Thursdays.
Strong technical expertise in ServiceNow ITSM modules including Incident, Change, Problem Management, ITAM, CMDB, and Discovery.
Experience managing ServiceNow instances, including performance, upgrades, and multi-vendor collaboration.
Familiarity with ITIL frameworks (Foundation V3 or V4) and experience with application development methodologies.