Sr. Associate Account Management
Sutherland (company site, opens in a new tab)2+ yrsHyderabadOn-siteDirect career pageEst. 5–8 LPA
Posted on 10 Sept
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Job description
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About This Role
- Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns.
- Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats and execute mitigation actions per SOPs.
- Support incident response by documenting findings, maintaining audit trails, escalating critical risks, and collaborating with internal/external teams in a 24x7 operational setting.
Minimum Requirements
- Minimum 2+ years experience in email operations, Trust & Safety, or SOC environments.
- Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure.
- Hands-on experience with Splunk for log analysis.
- Ability to work in shifts within a 24x7 environment.
Ideal Candidate Profile
- Experienced in operating within a 24x7 email security or SOC environment requiring vigilance and compliance.
- Strong analytical and investigative skills to identify and mitigate email-related threats.
- Familiar with email authentication protocols and able to coordinate cross-functional incident response efforts.