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Job Description
Structured overview of role & requirementsAbout This Role
Provide technical solutions and expert guidance to Snowflake customers, ensuring fast resolution of complex issues and maintaining high SLAs.
Analyze and tune query performance, utilize Snowflake and third-party tools to investigate and resolve customer issues, and document solutions.
Participate in on-call rotations including nights, weekends, and holidays, supporting continuous operational uptime and customer satisfaction.
Minimum Requirements
Bachelor's or Master's degree in Computer Science or related discipline, or equivalent practical experience.
At least 2 years of experience in technical support or similar technical, customer-facing role.
Strong SQL skills and hands-on experience with at least one major RDBMS.
Ability to work night shifts (starting around 10:00 PM IST) and participate in on-call rotations for nights, weekends, and holidays.
Ideal Candidate Profile
Experienced in 24x7 support environments, handling escalations and incident management effectively.
Proficient in troubleshooting query performance and interpreting execution plans, with working knowledge of semi-structured data formats (JSON, XML).
Familiar with cloud service providers, cloud architecture best practices, and collaborative work across global teams.