Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Tier-1 brand, metro location, mid-level generalist cloud support role increases applicant competition.
Skills are transferable across cloud/data platforms but require specific Snowflake/product knowledge.
Mandatory cloud, SQL, RDBMS and 24x7/on-call experience create moderate shortlisting filters.
Provide technical solutions and expert guidance to Snowflake customers, ensuring fast resolution of complex issues and maintaining high SLAs.
Analyze and tune query performance, utilize Snowflake and third-party tools to investigate and resolve customer issues, and document solutions.
Participate in on-call rotations including nights, weekends, and holidays, supporting continuous operational uptime and customer satisfaction.
Bachelor's or Master's degree in Computer Science or related discipline, or equivalent practical experience.
At least 2 years of experience in technical support or similar technical, customer-facing role.
Strong SQL skills and hands-on experience with at least one major RDBMS.
Ability to work night shifts (starting around 10:00 PM IST) and participate in on-call rotations for nights, weekends, and holidays.
Experienced in 24x7 support environments, handling escalations and incident management effectively.
Proficient in troubleshooting query performance and interpreting execution plans, with working knowledge of semi-structured data formats (JSON, XML).
Familiar with cloud service providers, cloud architecture best practices, and collaborative work across global teams.