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Strong employer brand, common entry-level operations title, and Bangalore location increase competition.
Banking cards/claims experience preferred, but customer-service skills remain transferable across industries.
Minimum 6+ months, compliance emphasis, and night-shift requirement raise screening rigor.
Support and document customer claims by capturing detailed information and conducting research on account activity.
Provide updates on claim status and identify opportunities to improve customer experience through investigative actions.
Handle routine customer support in a call center environment, escalating issues and collaborating with colleagues as needed.
6+ months of customer service support experience (via work experience, training, military experience, or education).
University degree in Business or related discipline.
Knowledge or experience in chargebacks, cards operations, debit and credit cards.
Flexible to work night shifts.
Experience working in a customer-facing, call center or operations environment involving fraud, claims, or card services.
Ability to perform detailed analytic research on complex account activity and translate findings into customer service improvements.
Comfortable following directions and escalating issues while maintaining operational procedures in a risk-compliant setting.