Digitial Workplace Service Domain Lead

Own end-to-end Digital Workplace Services delivery for a global enterprise supporting ~80,000 users across 29 countries, ensuring service excellence and alignment to business objectives.

Lead global Remote Service Desk, deskside support, endpoint management, asset lifecycle governance, and automation strategies to improve operational metrics such as FCR, MTTR, CSAT, and cost efficiency.

Manage and develop a globally distributed team of ~400 service delivery professionals; handle global delivery budgets, stakeholder management, and drive transformation initiatives involving AI and automation.

18+ years of IT Services experience with significant leadership in Digital Workplace Services.

Proven experience managing large-scale Digital Workplace operations supporting over 50,000 users and leading global service delivery organisations with 300+ resources.

Strong background in Service Desk Operations, Deskside Support, Endpoint Management, Asset Management, Workplace Engineering, and IT Service Management.

Experience delivering workplace transformation initiatives involving AI and automation technologies; strong domestic and multi-country customer management experience.

Experienced in leading global, large-scale Digital Workplace service delivery with measurable improvements in customer satisfaction and operational KPIs.

Strategic thinker with proven capability to drive automation, AI-enabled support solutions, and workforce transformation in complex, distributed environments.

Strong executive presence with skills in stakeholder management, financial acumen, and operational excellence for high-impact enterprise IT service environments.