Customer Success Manager- Marketing cloud
Salesforce, Inc. (company site, opens in a new tab)9+ yrsMumbaiOn-siteDirect career pageEst. 25–40 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own the end-to-end delivery and customer experience for Salesforce Marketing Cloud Signature Success Plan customers, ensuring renewal and expansion.
- Serve as primary Marketing Cloud Subject Matter Expert, aligning technical and business stakeholder goals with customer priorities and managing risk and adoption.
- Coordinate cross-functional teams including Sales, Engineering, and Product Management to address technical concerns, drive innovation, and resolve major incidents.
Minimum Requirements
- 9+ years of relevant industry experience, including at least 2+ years hands-on customer success, admin, consulting or marketing operations experience specifically with Salesforce Marketing Cloud.
- Mandatory Salesforce Marketing Cloud expertise (Marketing Cloud Engagement, Account Engagement/Pardot, or Marketing Cloud Next); candidates without will not be considered.
- Salesforce product certifications required; recommended certifications include Marketing Cloud Engagement Administrator, Email Specialist, Account Engagement Specialist, or Engagement Consultant.
- Work Experience Required: Minimum 9+ years industry experience with at least 2+ years Salesforce Marketing Cloud experience.
Ideal Candidate Profile
- Experienced business professional skilled in consulting to deliver measurable business value and influence C-level stakeholders.
- Deep domain expertise in marketing technology with ability to translate technical details into business terms and align technology with strategic priorities.
- Operates with strong stakeholder management skills, trusted advisor mindset, and proficiency in AI tools to optimize customer engagement and adoption.