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Strong Salesforce brand and metro location but niche Marketing Cloud specialization limits applicant density.
Requires specialized Salesforce Marketing Cloud expertise, limiting transferability across industries.
Mandatory 9+ years, 2+ years Marketing Cloud hands-on experience and Salesforce certifications make filters stringent.
Own the end-to-end delivery and customer experience for Salesforce Marketing Cloud Signature Success Plan customers, ensuring renewal and expansion.
Serve as primary Marketing Cloud Subject Matter Expert, aligning technical and business stakeholder goals with customer priorities and managing risk and adoption.
Coordinate cross-functional teams including Sales, Engineering, and Product Management to address technical concerns, drive innovation, and resolve major incidents.
9+ years of relevant industry experience, including at least 2+ years hands-on customer success, admin, consulting or marketing operations experience specifically with Salesforce Marketing Cloud.
Mandatory Salesforce Marketing Cloud expertise (Marketing Cloud Engagement, Account Engagement/Pardot, or Marketing Cloud Next); candidates without will not be considered.
Salesforce product certifications required; recommended certifications include Marketing Cloud Engagement Administrator, Email Specialist, Account Engagement Specialist, or Engagement Consultant.
Work Experience Required: Minimum 9+ years industry experience with at least 2+ years Salesforce Marketing Cloud experience.
Experienced business professional skilled in consulting to deliver measurable business value and influence C-level stakeholders.
Deep domain expertise in marketing technology with ability to translate technical details into business terms and align technology with strategic priorities.
Operates with strong stakeholder management skills, trusted advisor mindset, and proficiency in AI tools to optimize customer engagement and adoption.