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Well-known enterprise brand plus a mid-level, generalist support role yields medium applicant competition.
Core cloud and support skills are transferable, but WMS domain and customer-facing SaaS experience increase specificity.
Explicit 6–8 years, mandatory cloud, SQL, Unix, WMS and certifications indicate high shortlisting strictness.
Lead SME responsible for flawless application onboarding and WMS environment delivery for BY customers, ensuring high-quality implementation support.
Drive complex issue resolution, root cause analysis, and proactive quality prevention in SaaS solutions, enhancing solution stability and customer satisfaction.
Mentor technical teams, provide solution design inputs early in projects, and adopt AI for operational improvements.
Bachelor’s degree (STEM preferred).
6 to 8 years of experience in Customer Support or Product Support.
Strong hands-on skills in Application Support, SQL DB, Cloud Technologies (Azure/AWS), Unix/Linux, and Scripting.
Immediate joiner preferred; customer-facing experience mandatory.
Experienced in Warehouse Management System implementations and strong Supply Chain domain expertise.
Technical and solution leader with knowledge of cloud-native architectures, microservices, multi-tenant SaaS, and cloud scalability.
Proficient with tools like AppDynamics, Splunk, API management, and ITIL-certified; experience mentoring teams is a plus.