Cross Technology Managed Services Engineer (L3)
NTT (NTT Group) (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 18–30 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide L3 managed services support by proactively identifying and resolving complex cross-technology infrastructure incidents across Cloud, Security, Networking, and Applications.
- Manage high-complexity tickets ensuring adherence to SLAs, perform advanced tasks, mentor junior engineers, and support disaster recovery and project delivery.
- Create knowledge articles, coach L2 teams on troubleshooting, collaborate with vendors, and drive operational improvements and automation initiatives.
Minimum Requirements
- Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.
- Extensive managed services experience with complex cross-technology infrastructure (Cloud, Security, Networking, Applications).
- Strong understanding of ITIL processes and proven experience working with third-party vendors.
- Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced senior engineer capable of handling diverse technologies and mentoring junior staff in a managed services environment.
- Effective in multi-cultural, client-facing roles with a client-focused approach and ability to maintain SLA compliance under pressure.
- Skilled in operational improvements, incident management, knowledge documentation, and collaboration with automation teams.