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Tier-1 brand, metro location, generalist managed-services role with broad cross-technology requirements.
Transferable skills but requires specific managed-services and ITIL experience.
Mandatory extensive managed-services experience and ITIL/process expertise, but no explicit years specified.
Provide L3 managed services support by proactively identifying and resolving complex cross-technology infrastructure incidents across Cloud, Security, Networking, and Applications.
Manage high-complexity tickets ensuring adherence to SLAs, perform advanced tasks, mentor junior engineers, and support disaster recovery and project delivery.
Create knowledge articles, coach L2 teams on troubleshooting, collaborate with vendors, and drive operational improvements and automation initiatives.
Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.
Extensive managed services experience with complex cross-technology infrastructure (Cloud, Security, Networking, Applications).
Strong understanding of ITIL processes and proven experience working with third-party vendors.
Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Experienced senior engineer capable of handling diverse technologies and mentoring junior staff in a managed services environment.
Effective in multi-cultural, client-facing roles with a client-focused approach and ability to maintain SLA compliance under pressure.
Skilled in operational improvements, incident management, knowledge documentation, and collaboration with automation teams.