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Tier-1 brand, metro location, and generalist operations title drive high applicant competition.
High because lending operations skills are finance- and product-specific and not easily transferable across industries.
Moderate due to required lending/collections domain expertise and stakeholder coordination despite no explicit years.
Own the end-to-end management of Customer and Merchant Loan journeys including onboarding and loan management processes.
Coordinate with Customer Support, Sales, Collections, Field Sales teams, Lending partners, and internal stakeholders to resolve escalations and improve collections and sales efficiency.
Monitor lending funnel and systems' performance, identify improvement opportunities, and execute enhancements through stakeholder management; manage business and ad-hoc reporting.
Experience Required: Not explicitly mentioned in the JD
Mandatory domain: Lending operations including loan onboarding, management, collections, and reporting.
Coordination experience with multiple teams such as customer support, sales, collections, field sales, and lending partners.
Not explicitly mentioned: Notice period or location requirements.
Demonstrated capability to manage cross-functional coordination across customer support, sales, collections, and lending stakeholders for operational efficiency.
Experience in monitoring and improving lending system performance and funnel management.
Comfortable working in fast-paced, complex problem-solving environments requiring execution through stakeholder management.