Senior Executive - Lending Operations
PhonePe (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 8–18 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own the end-to-end management of Customer and Merchant Loan journeys including onboarding and loan management processes.
- Coordinate with Customer Support, Sales, Collections, Field Sales teams, Lending partners, and internal stakeholders to resolve escalations and improve collections and sales efficiency.
- Monitor lending funnel and systems' performance, identify improvement opportunities, and execute enhancements through stakeholder management; manage business and ad-hoc reporting.
Minimum Requirements
- Experience Required: Not explicitly mentioned in the JD
- Mandatory domain: Lending operations including loan onboarding, management, collections, and reporting.
- Coordination experience with multiple teams such as customer support, sales, collections, field sales, and lending partners.
- Not explicitly mentioned: Notice period or location requirements.
Ideal Candidate Profile
- Demonstrated capability to manage cross-functional coordination across customer support, sales, collections, and lending stakeholders for operational efficiency.
- Experience in monitoring and improving lending system performance and funnel management.
- Comfortable working in fast-paced, complex problem-solving environments requiring execution through stakeholder management.