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Common bank branch operations role, mid-level range and metro location increase applicant competition.
Role requires banking-specific KYC/AML and RBI compliance, limiting cross-industry transferability.
Explicit 3–9 years branch-ops experience and compliance requirements make filters moderately strict.
Manage daily branch operations including cash management, clearing, account opening, and service requests ensuring operational controls like vault, ATM, locker, EOD, and reconciliation.
Ensure strict compliance with KYC/AML, RBI, audit norms, prepare for audits, maintain records, and resolve any audit observations timely.
Partner with sales and service teams to track service metrics (TAT, FTR, complaints), implement corrective actions, cross-sell insurance/investments, activate digital banking, and train frontline staff on processes and compliance.
3 to 9 years of experience specifically in branch operations.
Graduate degree required; banking certifications preferred.
Preferred certifications include JAIIB or CAIIB.
Not explicitly mentioned: Notice period or location constraints.
Experienced in managing branch-level operational controls with audit and compliance focus.
Able to drive cross-functional coordination between operations, sales, and service teams to improve customer experience and service metrics.
Comfortable handling branch-level training and inventory management alongside operational responsibilities.