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Generalist senior operations role in Bangalore with broad skills required and popular title, increasing competition.
Core operations and sales enablement skills transfer across industries, though packaging software experience gives an advantage.
Emphasis on tested detail-orientation, AI proficiency, Salesforce and documentation accuracy creates moderate filtering.
Manage the processing of customer and internal requests by analyzing requirements, estimating service hours, and preparing complex Statements of Work using AI tools.
Engage directly with customers to gather, refine, and document detailed requirements and collaborate with US-based Sales Enablement team to scope projects and estimate effort.
Continuously improve AI system prompts and produce data-driven reports while maintaining accurate case documentation and meeting team KPIs and timeframes.
Experience Required: Not explicitly mentioned in the JD.
Strong proficiency with AI concepts and tools, Microsoft Office, and Salesforce.
Demonstrated exceptional attention to detail including verifying spreadsheet calculations, consistent documentation, and error recognition in complex documents.
Preference for candidates with industry experience in paper packaging (corrugated box/folding carton) and familiarity with Amtech’s software modules.
Experienced in customer-facing operations roles requiring detailed requirements gathering and complex service estimation, preferably in enterprise software or manufacturing domains.
Skilled at leveraging AI-assisted tools to enhance operational efficiency and document accuracy within sales enablement or customer operations contexts.
Comfortable working in a high-volume, fast-paced environment coordinating with cross-functional teams across geographies, and committed to maintaining high-quality communication and documentation standards.