Branch Operations Manager| Indore
CSB Bank Limited (company site, opens in a new tab)3–9 yrsIndoreOn-siteDirect career pageEst. 5–9 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage daily branch operations including cash, clearing, account opening, and service requests with adherence to KYC/AML, RBI, and audit norms.
- Monitor and control branch operational processes such as cash, vault, ATM, locker, end-of-day reconciliation, and compliance audits.
- Track service metrics (TAT, FTR, complaints), drive corrective actions, cross-sell insurance/investments, and facilitate digital banking adoption among new customers.
Minimum Requirements
- 3 to 9 years of experience in branch operations.
- Graduate degree required; banking certifications preferred.
- Familiarity with KYC/AML norms and RBI regulations.
- Preferred certifications include JAIIB or CAIIB.
Ideal Candidate Profile
- Experienced in managing branch-level operational compliance and audits in a banking environment.
- Skilled at coordinating between compliance, sales, and service teams to enhance customer experience and operational efficiency.
- Capable of analyzing service metrics, implementing root cause analysis, and driving process improvements.