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Metro location, generalist operations title, and Vista-backed brand increase applicant competition moderately.
Medium because skills transfer across SaaS and enterprise operations, though packaging industry experience is preferred.
Medium because there are no explicit years but firm filters on detail-orientation, AI tooling, Salesforce, and domain knowledge.
Own detailed and complex service estimates by gathering requirements directly from customers and internal teams to scope projects.
Create and refine Service Requests and Statements of Work using AI-assisted tools, maintaining and improving AI system prompts.
Monitor and process customer requests promptly, maintain case/task records, produce and analyze reports to meet Sales Enablement team KPIs.
Work Experience Required: Not explicitly mentioned in the JD.
Proficiency with AI concepts and tools, Microsoft Office, and Salesforce is mandatory.
Experience in the paper packaging industry (corrugated box or folding carton) and familiarity with Amtech's software modules is preferred but not strict.
Must demonstrate exceptional attention to detail, including spreadsheet calculations, document formatting, note-taking, and adherence to file and naming conventions.
Experienced in detailed operations analysis within enterprise software, especially in customer-facing roles involving requirements gathering and project scoping.
Comfortable working collaboratively across geographies with US-based teams and external partners, balancing multiple priorities efficiently.
Strong communication skills with a focus on accuracy and risk mitigation in documentation, capable of using and verifying AI tools for operational improvement.