Senior Operations Analyst
Amtech Software (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own detailed and complex service estimates by gathering requirements directly from customers and internal teams to scope projects.
- Create and refine Service Requests and Statements of Work using AI-assisted tools, maintaining and improving AI system prompts.
- Monitor and process customer requests promptly, maintain case/task records, produce and analyze reports to meet Sales Enablement team KPIs.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Proficiency with AI concepts and tools, Microsoft Office, and Salesforce is mandatory.
- Experience in the paper packaging industry (corrugated box or folding carton) and familiarity with Amtech's software modules is preferred but not strict.
- Must demonstrate exceptional attention to detail, including spreadsheet calculations, document formatting, note-taking, and adherence to file and naming conventions.
Ideal Candidate Profile
- Experienced in detailed operations analysis within enterprise software, especially in customer-facing roles involving requirements gathering and project scoping.
- Comfortable working collaboratively across geographies with US-based teams and external partners, balancing multiple priorities efficiently.
- Strong communication skills with a focus on accuracy and risk mitigation in documentation, capable of using and verifying AI tools for operational improvement.