Implementation Program Manager
Stord (company site, opens in a new tab)RemoteDirect career pageEst. 12–22 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage and execute onboarding and implementation projects for new and existing customers in supply chain solutions including fulfillment, WMS, OMS, and professional services.
- Own the end-to-end customer onboarding process from contract signature through hypercare, collaborating across commercial, integration, and operations teams.
- Design and implement innovative technology solutions and process improvements to enhance customer onboarding, system migrations, and service offerings.
Minimum Requirements
- Experience: Experience in a cross-functional, customer-oriented change role such as consultant, manager, or customer implementation manager in supply chain services, SaaS, and/or consulting environments.
- Skills: Excellent communication skills for internal and external stakeholder management.
- Travel: Ability and willingness to travel up to 50% for key customer milestones such as kickoffs and go-lives.
- Domain: Supply Chain or Logistics experience, preferably in implementing WMS, OMS, SaaS, and/or fulfillment solutions, is strongly encouraged but not strictly mandatory.
Ideal Candidate Profile
- Experienced in managing complex, fast-paced multi-project portfolios with evolving priorities and resource constraints.
- Strong collaborator able to lead cross-functional teams including functional, technical, and operational stakeholders toward program goals.
- Customer outcome-driven with demonstrated ability to drive process improvements and solution innovations aligned to client and organizational goals.