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Popular mid-level implementation title, metro context, and well-funded startup drive moderate applicant competition.
Strong preference for supply-chain, WMS/OMS implementation experience makes cross-industry transferability limited.
No explicit years but required supply-chain/implementation experience and 50% travel make shortlisting moderately strict.
Manage and execute onboarding and implementation projects for new and existing customers in supply chain solutions including fulfillment, WMS, OMS, and professional services.
Own the end-to-end customer onboarding process from contract signature through hypercare, collaborating across commercial, integration, and operations teams.
Design and implement innovative technology solutions and process improvements to enhance customer onboarding, system migrations, and service offerings.
Experience: Experience in a cross-functional, customer-oriented change role such as consultant, manager, or customer implementation manager in supply chain services, SaaS, and/or consulting environments.
Skills: Excellent communication skills for internal and external stakeholder management.
Travel: Ability and willingness to travel up to 50% for key customer milestones such as kickoffs and go-lives.
Domain: Supply Chain or Logistics experience, preferably in implementing WMS, OMS, SaaS, and/or fulfillment solutions, is strongly encouraged but not strictly mandatory.
Experienced in managing complex, fast-paced multi-project portfolios with evolving priorities and resource constraints.
Strong collaborator able to lead cross-functional teams including functional, technical, and operational stakeholders toward program goals.
Customer outcome-driven with demonstrated ability to drive process improvements and solution innovations aligned to client and organizational goals.