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Global brand plus general IT-operations title creates moderate applicant competition, tempered by senior, specialized requirements.
IT operations and ITIL skills transferable across industries but require 24x7 shift experience.
Explicit 7+ years, ITIL, major incident management, and shift leadership required.
Lead 24x7 GCC IT Operations shifts ensuring uninterrupted service delivery and enforcing ITIL-aligned processes and operational controls.
Manage shift planning, workload prioritization, major incident management, and act as primary escalation point for customer-impacting issues.
Drive continuous improvement, staff management, operational reporting, and coordinate cross-functional teams for optimal operational resilience.
Bachelor’s degree in Information Technology, Computer Science, or related field.
Minimum 7+ years of experience in operational delivery lead or related role.
Strong understanding of ITIL concepts, ITSM processes, Major Incident Management, and operational governance.
Work Experience Required: Minimum 7+ years in relevant operational leadership roles.
Experienced in managing multi-shift 24x7 IT operations with cross-functional teams in a global/multicultural environment.
Strong operational governance skills with hands-on technical competence to support both IT infrastructure and applications.
Capable of leading incident management, driving continuous process improvements and managing diverse teams under high-pressure conditions.