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Strong employer brand but common mid-level logistics role with specific courier experience, moderate competition.
Role requires specific courier, last-mile and branch operations experience, limiting cross-industry transferability.
Explicit 5–8 years and mandatory courier/branch operations experience create moderate filtering on candidates.
Manage end-to-end daily operations of assigned Service Centres, Branches, or Business Delivery Offices ensuring safe, timely, and cost-effective shipment movement.
Drive operational performance including shipment processing, delivery commitments, workforce productivity, customer service, and compliance to policies and safety standards.
Oversee financial accounting (e.g., COD reconciliation), resource utilization, operational reporting, continuous improvement initiatives, and coordination with cross-functional teams.
Bachelor's Degree in any discipline; Logistics or Operations certifications are advantageous but not mandatory.
5–8 years experience in courier, express logistics, transportation, supply chain, or distribution operations with proven branch or last-mile operations management.
Experience leading frontline operational teams and managing customer service, compliance, and performance reporting.
Work Experience Required: 5–8 years in relevant logistics or supply chain operations.
Experienced operations leader comfortable managing multiple locations and coordinating cross-functional stakeholders in logistics or express delivery environments.
Analytical and operationally disciplined with a track record of meeting service level KPIs such as delivery timeliness, shipment processing accuracy, and cost efficiency.
Strategic focus on continuous improvement, workforce optimization, compliance adherence, and customer satisfaction in fast-paced logistics settings.