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Tier-1 brand, mid-level 3+ years, and Bangalore location increase candidate competition.
Platform-specific ServiceNow expertise reduces cross-industry transferability but remains applicable across many enterprises.
Requires explicit 3+ years and specific ServiceNow module expertise, creating strict shortlisting filters.
Gather and analyze business requirements to design and configure ServiceNow solutions aligned to business needs.
Facilitate workshops with stakeholders to define processes, workflows, and future-state requirements for ServiceNow implementation.
Support testing including UAT, defect management, and ensure readiness for go-live while collaborating with development and architecture teams.
3+ years experience as a ServiceNow Functional Consultant, Business Analyst, or similar role.
Strong understanding of ServiceNow modules: ITSM, ITAM, ITOM, and SPM.
Experience with requirements gathering, process mapping, workshop facilitation, and stakeholder management.
Knowledge of Agile/Scrum methodologies and software delivery lifecycle.
Experienced in cross-functional collaboration with developers, architects, and process owners to drive project delivery and continuous improvement.
Proficient in translating complex business needs into functional specifications and user stories for technical teams.
Comfortable leading workshops and managing multi-stakeholder communication in Agile environments.