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Mid-level, generalist service-delivery role in metro with common skills and multiple amplifiers.
Service delivery, SLA management, and ticketing skills are broadly transferable across industries.
Explicit 3–5 years requirement, degree, and SLA/ticketing skills make filters moderately strict.
Support and coordinate day-to-day service delivery activities ensuring timely resolution of customer requests.
Monitor service performance metrics and SLA compliance; assist in incident management and escalation tracking.
Maintain and update service delivery records and reports; prepare service review presentations; contribute to process improvements.
Bachelor's degree in Business Administration, Management, Information Technology, or a related field.
3-5 years of experience in Service Delivery, Operations Support, Customer Service, or a similar role.
Strong understanding of service management processes and SLA management.
Proficiency in Microsoft Office Suite; experience with ticketing/service management tools (ServiceNow, Remedy, Jira) preferred but not mandatory.
Experienced in coordinating between internal teams and external vendors within service delivery environments.
Capable of managing multiple tasks with attention to SLA adherence and operational efficiency.
Skilled in data tracking, reporting, and using tools to support service management and incident resolution.