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Japanese fluency narrows applicant pool, but mid-level Gurgaon role at a known IT firm raises competition.
Strong Japanese language and ITSM client-facing requirements limit cross-industry transferability.
Mandatory 5+ years, JLPT N2 and ITSM tool experience enforce strict candidate filters.
Manage and prioritize systems data and support tickets for Japanese clients, ensuring effective solutions and security compliance.
Identify potential future issues and recommend modernization options to enhance client platforms and services.
Collaborate with diverse teams to share expertise, cultivate relationships, and identify new business opportunities across multiple industries.
Fluent in Japanese (JLPT N2 or above) and English, both written and verbal.
At least 5 years of experience in a similar role, preferably IT or technical setting.
Experience with IT service management tools (e.g., ServiceNow, Jira).
Work Experience Required: At least 5 years in similar role.
Experienced in working with Japanese clients or multicultural teams, comfortable managing multiple deadlines independently.
Able to communicate technical information clearly to non-technical stakeholders.
Demonstrates ability to identify issues proactively and recommend modernization or improvement opportunities.