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Mid-level generalist IS role, metro location, and recognizable global employer increase competition.
ITSM and service-delivery skills are transferable, but ERP and regional APAC experience cause moderate industry specificity.
Explicit 6–8 years plus 3 years service-delivery, ITIL and tool requirements create strict filters.
Manage IS Operations service delivery and ensure operational stability, performance, and customer satisfaction for the APAC region.
Act as the primary regional contact for major incident management, urgent standard change coordination, SLA/KPI tracking, and communication.
Drive alignment of APAC operations with global governance, support Build-to-Run transition, and promote IT policy deployment and continuous improvement.
Bachelor’s or Master’s degree in Information Systems, Computer Science, or equivalent.
6–8 years of IT Operations experience including at least 3 years in service delivery management.
ITIL V3 or V4 certification preferred; project management or service delivery certifications (PMP, PRINCE2) advantageous.
Experience managing SLAs/KPIs in regional/global IS service context and familiarity with ITSM processes and tools (ServiceNow, EasyVista, JIRA).
Experienced in managing regional or global IS service delivery with operational readiness and Build-to-Run transitions.
Strong experience in incident, change, and release management within a multicultural, cross-functional environment.
Technically proficient with ERP (SAP), integration platforms, ITSM tools, and capable of coordinating with vendors and stakeholders effectively.