D2C Customer Experience & Operations Intern
Sweet Karam CoffeeChennaiOn-siteDirect career pageEst. 1–3 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Analyze customer behavior and segment customers to identify patterns and opportunities for improving customer experience.
- Engage with customers directly to gather feedback and collaborate with internal teams to enhance communication strategies and operational processes.
- Leverage data, AI/ML, and automation tools to optimize backend operations, supply chain workflows, and last-mile delivery in a D2C context.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD (Internship role).
- Basic familiarity or willingness to learn data analytics, AI/ML applications, and process automation.
- Willingness to engage directly with customers and internal stakeholders to improve customer experience.
- No mandatory degree or prior experience explicitly mentioned; preference for candidates interested in technology, operations, and data-driven decision making.
Ideal Candidate Profile
- Candidates curious about D2C business operations with analytical skills and comfort working with data.
- Interest in AI/ML, automation, and practical applications of technology in customer experience and operational optimization.
- Proactive individuals comfortable in a fast-paced, ambiguous environment, able to take ownership and communicate effectively with customers and teams.