Consultant, I&O Operations, MIM
Cargill (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Coordinate major incident response activities across infrastructure and applications to facilitate service restoration and minimize disruptions.
- Monitor operational performance, document incidents and resolutions, and develop reports to support service improvement and governance.
- Collaborate with technical teams, vendors, and business stakeholders to improve service reliability and contribute to ITSM process refinement.
Minimum Requirements
- Minimum 5 years of relevant work experience; typically 8–10 years in operational and technology roles with increasing responsibility.
- Experience in Major Incident Management and IT Service Management (ITSM) functions.
- Not explicitly mentioned in the JD: educational qualifications, specific technical skills, certifications, location, or notice period requirements.
Ideal Candidate Profile
- Experienced in handling critical incident coordination and operational governance in complex IT environments.
- Skilled in stakeholder management involving technical teams and vendors to ensure effective communication and problem resolution.
- Demonstrated ability in process improvement and operational reporting supporting decision-making and continuous service improvement initiatives.