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Metro location and mid-level generalist IT operations role create moderate applicant competition.
ITSM and major-incident management skills are broadly transferable across industries.
Explicit minimum experience and ITSM/major-incident skills required, but no heavy certification or niche tech mandates.
Coordinate major incident response activities across infrastructure and applications to facilitate service restoration and minimize disruptions.
Monitor operational performance, document incidents and resolutions, and develop reports to support service improvement and governance.
Collaborate with technical teams, vendors, and business stakeholders to improve service reliability and contribute to ITSM process refinement.
Minimum 5 years of relevant work experience; typically 8–10 years in operational and technology roles with increasing responsibility.
Experience in Major Incident Management and IT Service Management (ITSM) functions.
Not explicitly mentioned in the JD: educational qualifications, specific technical skills, certifications, location, or notice period requirements.
Experienced in handling critical incident coordination and operational governance in complex IT environments.
Skilled in stakeholder management involving technical teams and vendors to ensure effective communication and problem resolution.
Demonstrated ability in process improvement and operational reporting supporting decision-making and continuous service improvement initiatives.