Tech Process Specialist (Marketing Operations) - Marketing
Google Operations Center (company site, opens in a new tab)5+ yrsOn-siteDirect career pageEst. 20–30 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end management and hygiene of the global ticket board for GNP and Gamma platforms, including triage, prioritization, and resolution.
- Execute technical campaign checks, platform configurations, and routine support tasks to ensure consistent service and protect Engineering/SME time by resolving queries at first contact.
- Provide clear communication and guidance to Product Marketing Managers and tool users, plus test new feature integrations and support access provisioning.
Minimum Requirements
- 5+ years experience in Marketing Operations, Technical Support, or Campaign Management with ticket triage and SLA management (e.g., Buganizer or Jira).
- Advanced proficiency in HTML, CSS, and Google Appscript for troubleshooting and automation.
- Intermediate SQL skills for data querying and reporting.
- Bachelor’s degree in Computer Science, IT, Engineering or related field and excellent English communication skills.
Ideal Candidate Profile
- Strong hands-on expertise navigating and troubleshooting marketing platforms including GNP, Gamma, Knak, CoCo (Redwood), and Ariane.
- Experienced operating in high-volume, SLA-driven environments maintaining ticket hygiene and first-contact resolutions.
- Comfortable interfacing with stakeholders (PMMs and internal users) and contributing to knowledge base updates.