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Tier-1 brand and mid-level generalist title increase competition, while niche internal platform skills moderate it.
Requires deep Marketing Operations and proprietary Google platform expertise, limiting cross-industry transferability.
Explicit 5+ years, mandatory HTML/CSS, Apps Script, SQL, and platform certifications enforce strict filters.
Own end-to-end management and hygiene of the global ticket board for GNP and Gamma platforms, including triage, prioritization, and resolution.
Execute technical campaign checks, platform configurations, and routine support tasks to ensure consistent service and protect Engineering/SME time by resolving queries at first contact.
Provide clear communication and guidance to Product Marketing Managers and tool users, plus test new feature integrations and support access provisioning.
5+ years experience in Marketing Operations, Technical Support, or Campaign Management with ticket triage and SLA management (e.g., Buganizer or Jira).
Advanced proficiency in HTML, CSS, and Google Appscript for troubleshooting and automation.
Intermediate SQL skills for data querying and reporting.
Bachelor’s degree in Computer Science, IT, Engineering or related field and excellent English communication skills.
Strong hands-on expertise navigating and troubleshooting marketing platforms including GNP, Gamma, Knak, CoCo (Redwood), and Ariane.
Experienced operating in high-volume, SLA-driven environments maintaining ticket hygiene and first-contact resolutions.
Comfortable interfacing with stakeholders (PMMs and internal users) and contributing to knowledge base updates.