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Global brokerage brand, mid-level generalist operations role, metro Bangalore location, and common 5-year requirement drive high competition.
Insurance-specific policy lifecycle and BFSI domain focus limits cross-industry transferability.
Explicit five-year insurance domain requirement plus managerial responsibility and night-shift availability increases strictness.
Own end-to-end client service support operations for GGB US Mid Market vertical, ensuring high-quality service delivery and customer satisfaction.
Manage and support a team of 5-7 Client Service Managers, collaborating with onshore branches to optimize service processes and reduce rework.
Participate in renewal review meetings and proactively drive pre- and post-renewal activities to maintain service accuracy and timeliness.
5 years of experience in Insurance domain or BFSI.
Experience with transition/onboarding of service is required.
Flexibility to work night shifts (8pm IST to 5am IST) covering US hours.
Work Experience Required: 5 years in Insurance/BFSI domain.
Experienced in managing client service operations within Insurance or BFSI sectors, preferably with knowledge of service transition and onboarding.
Comfortable interacting with onshore branch teams and capable of driving collaboration across locations.
Able to balance operational leadership with proactive customer-centric problem-solving under US time zone shifts.