Deputy Manager - Operations Management
Arthur J. Gallagher & Co. (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 8–14 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end client service support operations for GGB US Mid Market vertical, ensuring high-quality service delivery and customer satisfaction.
- Manage and support a team of 5-7 Client Service Managers, collaborating with onshore branches to optimize service processes and reduce rework.
- Participate in renewal review meetings and proactively drive pre- and post-renewal activities to maintain service accuracy and timeliness.
Minimum Requirements
- 5 years of experience in Insurance domain or BFSI.
- Experience with transition/onboarding of service is required.
- Flexibility to work night shifts (8pm IST to 5am IST) covering US hours.
- Work Experience Required: 5 years in Insurance/BFSI domain.
Ideal Candidate Profile
- Experienced in managing client service operations within Insurance or BFSI sectors, preferably with knowledge of service transition and onboarding.
- Comfortable interacting with onshore branch teams and capable of driving collaboration across locations.
- Able to balance operational leadership with proactive customer-centric problem-solving under US time zone shifts.