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Global-brand mid-level, generalist KM role in a metro increases applicant competition.
KM operations skills transferable, but enterprise-platform and KCS experience create moderate domain specificity.
Explicit 5+ years KM experience and 2+ years people leadership raise shortlisting strictness.
Lead day-to-day delivery of knowledge management operations ensuring alignment with strategic KM initiatives and roadmap priorities.
Manage and support a team of knowledge management professionals focusing on performance, engagement, operational excellence, and well-being.
Contribute to operational KM projects including process improvements, content optimization, governance, and platform initiatives.
Bachelor's degree in Business, Information Management, Knowledge Management, Communications, or related field.
5+ years of experience in knowledge management, content management or a related discipline.
2+ years of people leadership experience including coaching and performance management.
Experience leading cross-functional projects and driving delivery of business initiatives.
Experienced in knowledge management principles, governance, content lifecycle management, and continuous improvement methodologies.
Skilled in stakeholder management, communication, and relationship-building within cross-functional teams.
Analytical and data-driven to use metrics for decision-making and performance improvements.