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Tier-1 brand and metro location increase applicant density despite the niche L3 TechOps skillset.
Operational platform skills are transferable across industries, but banking-specific controls raise specificity.
Explicit 7–9 years, L3 support, ITIL and mandatory tech stack create strict shortlisting filters.
Own L3 production support and stability for enterprise applications, including incident resolution and environment reliability.
Perform code-level troubleshooting and deploy minor bug fixes across full-stack applications (Java, Spring Boot, Angular).
Manage incident, problem, and release management processes ensuring adherence to SLAs and operational effectiveness.
7 to 9 years of hands-on experience in L3 Application Support or TechOps role with enterprise-grade distributed applications.
Strong proficiency in Java, Spring Boot, and Angular for debugging and minor code fixes.
Experience with Oracle, SQL, MongoDB databases and querying operational data.
Operational knowledge of ITIL Incident, Problem, Change, and Release Management frameworks.
Experienced operator focused on enterprise production stability and incident management within a distributed microservices environment.
Technically proficient with strong code reading and troubleshooting skills across backend and frontend stacks.
Able to balance immediate production issue resolution with long-term stability, working closely with engineering teams and managing business communication during incidents.