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Tier-1 brand, metro location, and broad cross-functional analytics and CS skillset increase competition.
Role requires CS Ops experience, Gainsight and enterprise SaaS knowledge, limiting cross-industry transferability.
Explicit 8–12 years plus mandatory Gainsight, Salesforce, SQL, and Python skills create strict shortlisting filters.
Own territory design and customer segmentation frameworks for Asia and Emerging Markets Customer Success teams, impacting customer grouping, assignment, and lifecycle monitoring.
Develop and analyze customer coverage models to optimize CSM-to-account ratios and support capacity planning and headcount decisions.
Ensure data governance and enrichment within Salesforce and customer success tools, and measure segmentation impact on retention, expansion, and productivity outcomes.
8–12 years experience in CS Operations, Sales Operations, or Revenue Operations focusing on segmentation, territory planning, or customer analytics.
Strong Salesforce proficiency including account hierarchy management, custom objects, workflow configuration, and reporting.
Proficiency in SQL/Snowflake and Python for data processing, segmentation modeling, and automation.
Work Experience Required: 8–12 years in relevant operations roles as above.
Experienced in designing and managing segmentation and territory models at scale, preferably in mid-to-large enterprise SaaS environments.
Proficient in advanced data analytics tools including Excel/Google Sheets, BI platforms (Tableau, Power BI, Looker), and machine learning techniques for customer segmentation.
Comfortable influencing cross-functional teams and presenting insights to senior global leadership within a data-driven CS Operations environment.