Customer Success Manager-Mobility & Services
Exotel Techcom Private Limited (company site, opens in a new tab)2–5 yrsBengaluruOn-siteDirect career pageEst. 8–14 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Maintain and expand relationships with enterprise clients post-sales to ensure customer adoption and satisfaction.
- Own revenue and Gross Profit across assigned customer portfolios with a focus on retention, churn reduction, and recurring revenue growth.
- Serve as the single point of contact for customer projects, manage escalations, and provide feedback to product teams to improve offerings.
Minimum Requirements
- 2-5 years of relevant experience in customer success, account management, or strategic consulting; SaaS experience preferred.
- Mandatory knowledge of API integrations.
- Fluent in English.
- Work Experience Required: 2-5 years in customer-facing roles as specified.
Ideal Candidate Profile
- Experienced in customer success management within SaaS or technology platforms with a strong technical aptitude.
- Capable of driving measurable revenue retention and growth, reducing churn to near zero.
- Effective at cross-functional collaboration and managing multiple stakeholders including product, business, and support teams.