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Common CSM title, mid-level experience band, and metro location increase applicant competition.
Roles transferable across SaaS but API and telecom context require domain familiarity, limiting transferability moderately.
Explicit 2-5 years requirement plus mandatory API integration skill and revenue ownership increases screening strictness.
Maintain and expand relationships with enterprise clients post-sales to ensure customer adoption and satisfaction.
Own revenue and Gross Profit across assigned customer portfolios with a focus on retention, churn reduction, and recurring revenue growth.
Serve as the single point of contact for customer projects, manage escalations, and provide feedback to product teams to improve offerings.
2-5 years of relevant experience in customer success, account management, or strategic consulting; SaaS experience preferred.
Mandatory knowledge of API integrations.
Fluent in English.
Work Experience Required: 2-5 years in customer-facing roles as specified.
Experienced in customer success management within SaaS or technology platforms with a strong technical aptitude.
Capable of driving measurable revenue retention and growth, reducing churn to near zero.
Effective at cross-functional collaboration and managing multiple stakeholders including product, business, and support teams.