ServiceNow - Business Analyst
NTT Ltd. (company site, opens in a new tab)4+ yrsDelhi NCRRemoteDirect career pageEst. 10–18 LPA
Posted on 8 Sept
Reach people at NTT Ltd.
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at NTT Ltd. you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead discovery sessions and workshops to define and optimize client-specific ServiceNow business process solutions across multiple modules (ITSM, ITOM, HRSD, CSM).
- Capture and document detailed business requirements, user stories, and process flows; develop test plans and facilitate user acceptance testing to support delivery and adoption.
- Act as primary client liaison throughout project lifecycle to ensure alignment of business goals with ServiceNow technical solutions and support training and change management activities.
Minimum Requirements
- 4+ years of ServiceNow consulting experience with hands-on exposure to multiple modules.
- 4+ years of business analysis experience including requirements gathering, process mapping, and stakeholder engagement.
- Required ServiceNow Certifications: Junior level (CSA + at least 1 CIS), Intermediate (CSA + at least 1 CIS), Senior (CSA + at least 1 CIS + CTA).
- Location: Onsite in Delhi; Work Experience Required: 4+ years explicitly mentioned.
Ideal Candidate Profile
- Experienced in leading client workshops and strategic process consulting for ServiceNow implementations across ITSM, ITOM, HRSD, and CSM modules.
- Strong capability in translating complex business needs into actionable, process-aligned ServiceNow solutions with measurable impact.
- Familiarity with Agile methodologies, Scrum practices, and end-to-end delivery support in a consulting environment.