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Tier-1 employer, remote role, mid-level experience, metro location but niche ServiceNow certification reduces broad competition.
High, because platform-specific ServiceNow certifications and module expertise limit cross-industry transferability.
Mandatory 4+ years plus specific ServiceNow certifications and module expertise create stringent filtering.
Lead discovery sessions and workshops to define and optimize client-specific ServiceNow business process solutions across multiple modules (ITSM, ITOM, HRSD, CSM).
Capture and document detailed business requirements, user stories, and process flows; develop test plans and facilitate user acceptance testing to support delivery and adoption.
Act as primary client liaison throughout project lifecycle to ensure alignment of business goals with ServiceNow technical solutions and support training and change management activities.
4+ years of ServiceNow consulting experience with hands-on exposure to multiple modules.
4+ years of business analysis experience including requirements gathering, process mapping, and stakeholder engagement.
Required ServiceNow Certifications: Junior level (CSA + at least 1 CIS), Intermediate (CSA + at least 1 CIS), Senior (CSA + at least 1 CIS + CTA).
Location: Onsite in Delhi; Work Experience Required: 4+ years explicitly mentioned.
Experienced in leading client workshops and strategic process consulting for ServiceNow implementations across ITSM, ITOM, HRSD, and CSM modules.
Strong capability in translating complex business needs into actionable, process-aligned ServiceNow solutions with measurable impact.
Familiarity with Agile methodologies, Scrum practices, and end-to-end delivery support in a consulting environment.