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Tier-1 brand, generalist account role, metro location, and broad requirements increase competition.
Requires Telecom domain expertise and GCC experience, limiting cross-industry transferability.
Explicit 7–10 years, Telecom domain expertise and GCC/CXO mandates create strict filtering.
Own management of large enterprise or strategic Telecom customer accounts, driving account growth via strategic planning, retention, upselling, and cross-selling.
Manage executive stakeholders including senior leadership and CXO-level relationships to ensure customer success and issue resolution.
Analyze account performance metrics, financials, customer health, contracts, and business opportunities to improve customer lifecycle management and value realization.
7-10 years of experience in Customer Success, Account Management, Client Partner, or Strategic Account Management roles.
Strong Telecom domain expertise with experience managing large enterprise or strategic Telecom customers.
Bachelor's degree in Business Administration, Engineering, Information Technology, Telecommunications, or related discipline; MBA preferred.
Location: Gurugram; Hybrid working model requiring at least 3 days per week in office.
Experienced in managing and growing large telecom enterprise accounts within a Global Capability Center (GCC) operating model.
Proven ability to maintain and influence senior leadership and CXO-level stakeholders for strategic account growth.
Strong analytical and consulting skills with a focus on customer lifecycle management, value realization and driving revenue targets.