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Tier-1 employer, common HR Ops title, mid-level (3–5 yrs) role increases applicant competition.
Core HR operations skills are transferable across industries, though Indian statutory compliance raises domain specificity.
Explicit 3–5 years requirement plus mandatory HRIS, onboarding, and ticketing skills increases filtering strictness.
Manage end-to-end onboarding process for new employees in India including documentation, coordination with IT/Payroll/Facilities, and induction sessions.
Serve as first point of contact for HR queries via ticketing system; efficiently resolve tickets within SLAs and escalate complex issues.
Ensure compliance with Indian labor laws during onboarding and support HR audits with documentation and data.
Bachelor’s degree in Human Resources, Business Administration, or related field.
3-5 years experience in HR Shared Services or HR Operations with a focus on onboarding in India.
Proficiency in HRIS systems (e.g., SAP SuccessFactors, Workday, Oracle) and ticketing systems (e.g., ServiceNow, Zendesk).
Knowledge of Indian statutory compliance related to hiring and employee documentation.
Experience working in a large-scale or multi-state Indian HR environment managing high-volume onboarding and employee queries.
Detail-oriented and highly organized with capability to manage multiple stakeholder coordination for seamless onboarding experience.
Skilled in handling service delivery via ticketing systems with adherence to SLAs and escalation protocols.