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Tier-1 brand and metro location increase competition, but niche telecom transmission skills limit applicant density.
Specialized telecom transmission and carrier-management skills restrict transferability across industries.
Specific telecom transmission technologies and NMS experience are required, but no explicit years, so moderately strict.
Provide 24x7 operational support for network monitoring, incident management, and service assurance across transmission and transport technologies.
Manage and coordinate incidents, including raising faults with carriers and ensuring timely resolution to maintain network availability and service continuity.
Conduct proactive network health checks and support change management and operational improvement activities.
Experience in telecommunications operations with knowledge of transmission and transport network technologies (SDH/SONET, OTN, Ethernet, DWDM, optical fibre).
Familiarity with Network Management Systems (NMS), Element Management Systems (EMS), monitoring tools, ticketing systems, and remote access technologies.
Ability to work flexible shifts in a 24x7x365 operational environment.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in network operations centers (NOC) with hands-on incident handling and escalation skills.
Skilled in carrier coordination and service restoration processes within transmission and transport networks.
Comfortable working under pressure in a global network operations environment with cross-functional and international stakeholders.