Assistant Manager - Transactional Quality (Process Excellence/Six Sigma/ Business Excellence) - Hyderabad
WNS Global Services (company site, opens in a new tab)2–3 yrsHyderabadOn-siteDirect career pageEst. 5–8 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Ensure adherence to Quality SLAs and contractual agreements with internal and external stakeholders.
- Lead and mentor teams, including conducting performance reviews, training, and supporting process improvement initiatives.
- Drive quality assurance frameworks, manage sampling strategy, conduct error analysis, and implement Six Sigma and Lean projects to enhance process excellence.
Minimum Requirements
- 2 to 3 years of experience in a Quality Lead role, preferably with exposure to Identity Verification Process.
- Graduate in any discipline.
- Proficiency in MS Office, especially Excel.
- Excellent verbal and written communication skills.
Ideal Candidate Profile
- Experience in handling quality assurance in transactional processes with a focus on process excellence or Six Sigma.
- Strong analytical skills with capability to manage metrics like VOC/VOE and drive continuous improvement.
- Comfortable managing multiple stakeholders and mentoring teams towards quality and performance improvements.