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Strong employer brand, Hyderabad location, common mid-level quality role, and broad skill requirements heighten competition.
Process-excellence skills are transferable, but identity-verification and BPO domain make fit moderately industry-specific.
Explicit 2–3 year requirement plus expected Green Belt certification and domain experience make shortlisting strict.
Ensure adherence to Quality SLAs and contractual agreements with internal and external stakeholders.
Lead and mentor teams, including conducting performance reviews, training, and supporting process improvement initiatives.
Drive quality assurance frameworks, manage sampling strategy, conduct error analysis, and implement Six Sigma and Lean projects to enhance process excellence.
2 to 3 years of experience in a Quality Lead role, preferably with exposure to Identity Verification Process.
Graduate in any discipline.
Proficiency in MS Office, especially Excel.
Excellent verbal and written communication skills.
Experience in handling quality assurance in transactional processes with a focus on process excellence or Six Sigma.
Strong analytical skills with capability to manage metrics like VOC/VOE and drive continuous improvement.
Comfortable managing multiple stakeholders and mentoring teams towards quality and performance improvements.