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Tier-1 bank and metro location increase applicant density.
Payments operations skills are bank-specific and less transferable across industries.
No explicit years but mandates SWIFT, payments operations and compliance, so moderate filtering.
Responsible for accurate and timely processing of all payment types including physical cash and valuables, meeting established SLAs.
Handle cash-related investigations and client/internal enquiries regarding payment transactions.
Identify process risks and recommend improvements; escalate issues and manage communication with internal and external stakeholders including client complaints.
Minimum graduation in any stream.
Clear understanding of Payments flow and SWIFT Back office operation.
Knowledge of Risk and Regulatory Payments and Operational Risk.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced with time-critical and complex payment processing in banking environment, including use of SWIFT.
Ability to manage escalations and compliance issues effectively within established procedures.
Comfortable supporting training, documentation, and continuous process improvement activities.