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Niche Akeneo/SFCC skills limit applicants, but metro locations and mid-level seniority increase competition.
High—role requires niche Akeneo PIM and Salesforce B2C Commerce experience, reducing cross-industry transferability.
High—explicit 6+ years, mandatory hands-on Akeneo and SFCC experience, and on-call availability required.
Own L2 support for troubleshooting and resolving Akeneo PIM and Salesforce B2C Commerce data and storefront issues, including end-to-end data flow analysis and root cause analysis.
Manage daily incident tickets ensuring timely resolution within SLAs and participate in 24/7 on-call rotational support for critical incident coverage.
Lead and coordinate cross-functional efforts during critical outages, maintain knowledge base documentation, and collaborate closely with development, QA, and DevOps teams for issue resolution and platform upgrades.
6+ years of relevant IT/technical support experience.
Hands-on experience resolving Akeneo PIM data contribution, enrichment, export/import, and workflow issues.
Hands-on experience troubleshooting Salesforce B2C Commerce data sync, catalog feed, and storefront display/reflection issues.
Willingness and ability to work 24/7 rotational on-call support shifts.
Experienced in end-to-end issue diagnosis across PIM, integration/middleware, and storefront layers with strong root cause analysis skills.
Comfortable working independently in a rotational shift environment with ownership mindset for issue resolution until closure.
Familiarity with Agile methodologies, API/integration troubleshooting, ticketing tools, and basic scripting or SQL for data validation is a plus.