Akeneo PIM & SFCC L2 Support
Valtech (company site, opens in a new tab)6+ yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own L2 support for troubleshooting and resolving Akeneo PIM and Salesforce B2C Commerce data and storefront issues, including end-to-end data flow analysis and root cause analysis.
- Manage daily incident tickets ensuring timely resolution within SLAs and participate in 24/7 on-call rotational support for critical incident coverage.
- Lead and coordinate cross-functional efforts during critical outages, maintain knowledge base documentation, and collaborate closely with development, QA, and DevOps teams for issue resolution and platform upgrades.
Minimum Requirements
- 6+ years of relevant IT/technical support experience.
- Hands-on experience resolving Akeneo PIM data contribution, enrichment, export/import, and workflow issues.
- Hands-on experience troubleshooting Salesforce B2C Commerce data sync, catalog feed, and storefront display/reflection issues.
- Willingness and ability to work 24/7 rotational on-call support shifts.
Ideal Candidate Profile
- Experienced in end-to-end issue diagnosis across PIM, integration/middleware, and storefront layers with strong root cause analysis skills.
- Comfortable working independently in a rotational shift environment with ownership mindset for issue resolution until closure.
- Familiarity with Agile methodologies, API/integration troubleshooting, ticketing tools, and basic scripting or SQL for data validation is a plus.