Akeneo and SFCC L2 Analysts
Valtech (company site, opens in a new tab)6+ yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own L2 support for Akeneo PIM and Salesforce B2C Commerce (SFCC), performing hands-on troubleshooting of data issues from PIM contribution through storefront data reflection.
- Conduct root cause analysis and manage escalation for complex technical incidents, ensuring resolution within SLA including participation in 24/7 rotational on-call support.
- Document issues and resolutions, collaborate with development, QA, DevOps and client teams, and lead war room sessions during critical outages.
Minimum Requirements
- 3+ years of hands-on IT/technical support experience (6+ years mentioned in detailed section, use candidate’s experience to match level).
- Proven hands-on troubleshooting experience in Akeneo PIM (catalog management, data enrichment, export/import failures).
- Proven hands-on troubleshooting experience in Salesforce B2C Commerce (catalog sync, storefront data reflection issues).
- Willingness and ability to work 24/7 rotational or on-call shifts.
Ideal Candidate Profile
- Experienced in end-to-end data flow tracing and troubleshooting across PIM, middleware/integration, and storefront systems.
- Strong analytical, root cause analysis skills with capability to lead incident resolution and war room efforts during critical situations.
- Comfortable working independently in high-pressure, rotational support environments with direct client communication and cross-functional collaboration.