Associate Manager, GBS - Knowledge Management Delivery
The Kraft Heinz Company (company site, opens in a new tab)5+ yrsAhmedabadHybridDirect career pageEst. 10–16 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead day-to-day delivery and operations of the Knowledge Management team, ensuring alignment with KM strategy and roadmap.
- Manage team capacity, quality, productivity, and escalate risks or blockers to maintain operational excellence.
- Provide coaching and performance management to sustain team engagement and continuous improvement in KM initiatives.
Minimum Requirements
- Bachelor's degree in Business, Information Management, Knowledge Management, Communications, or related field.
- At least 5 years' experience in knowledge management, content management, or related discipline.
- Minimum 2 years' people leadership experience including coaching and performance management.
- Location: Ahmedabad - Venus Stratum GCC.
Ideal Candidate Profile
- Experienced in leading cross-functional KM projects with demonstrated delivery success driven by metrics and continuous improvement.
- Strong knowledge of KM principles including governance, content lifecycle management, and operational standards.
- Exposure to enterprise KM platforms (e.g., ServiceNow, Salesforce Knowledge) and familiarity with global/multi-regional team support preferred.