Global Change Coordinator
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 6–12 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Ensure continuous operation of client IT infrastructure through monitoring, incident detection, and resolution within SLAs.
- Provide second-line technical support for medium complexity issues, escalate when necessary, and collaborate with automation teams to optimize processes.
- Participate in change management, client escalations, and trend analysis to improve service quality and reduce manual workload.
Minimum Requirements
- Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and ticketing tools.
- At least one technical certification in mentioned networking/security technologies.
- Bachelor's degree or equivalent in IT/Computing, or equivalent work experience.
- Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experience in second-line networking managed services supporting enterprise clients with incident and change management.
- Comfortable working in a dynamic, multi-cultural environment requiring strong client communication and cross-team collaboration.
- Ability to identify automation opportunities and assist in coaching less experienced teams to improve service efficiency.