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Tier-1 brand, mid-level generalist networking role, and metro location create high applicant competition.
Networking and infrastructure skills transfer across industries but vendor certifications and managed-services context raise domain specificity.
No explicit years but mandatory vendor certifications and specific network technologies make shortlisting moderately strict.
Ensure continuous operation of client IT infrastructure through monitoring, incident detection, and resolution within SLAs.
Provide second-line technical support for medium complexity issues, escalate when necessary, and collaborate with automation teams to optimize processes.
Participate in change management, client escalations, and trend analysis to improve service quality and reduce manual workload.
Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and ticketing tools.
At least one technical certification in mentioned networking/security technologies.
Bachelor's degree or equivalent in IT/Computing, or equivalent work experience.
Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Experience in second-line networking managed services supporting enterprise clients with incident and change management.
Comfortable working in a dynamic, multi-cultural environment requiring strong client communication and cross-team collaboration.
Ability to identify automation opportunities and assist in coaching less experienced teams to improve service efficiency.