Cross Technology Managed Services Engineer (L2)
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 6–12 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Ensure operational continuity of clients' IT infrastructure by monitoring, identifying, investigating, and resolving technical incidents and problems.
- Provide second-line support for medium complexity incidents and requests, managing ticket resolution, escalation, and shift handovers in alignment with SLAs.
- Collaborate on project tasks, support change management, contribute to automation efforts, and assist disaster recovery functions as required.
Minimum Requirements
- Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and ticketing tools.
- At least one technical certification in the mentioned technologies.
- Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
- Workplace Type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experience operating in second-line IT support or managed services environments with medium complexity incident management.
- Capability to work effectively across multicultural teams and client environments, demonstrating strong communication and client-centric skills.
- Adaptability to dynamic work environments, with proactive planning and resilience under pressure.