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High due to Tier-1 employer, a common L2 infrastructure role, and Mumbai metro location.
Medium—network and security skills transfer across industries but require domain-specific experience and certifications.
Medium—requires specific networking technologies and at least one certification, but no explicit years requirement.
Ensure operational continuity of clients' IT infrastructure by monitoring, identifying, investigating, and resolving technical incidents and problems.
Provide second-line support for medium complexity incidents and requests, managing ticket resolution, escalation, and shift handovers in alignment with SLAs.
Collaborate on project tasks, support change management, contribute to automation efforts, and assist disaster recovery functions as required.
Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and ticketing tools.
At least one technical certification in the mentioned technologies.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Workplace Type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Experience operating in second-line IT support or managed services environments with medium complexity incident management.
Capability to work effectively across multicultural teams and client environments, demonstrating strong communication and client-centric skills.
Adaptability to dynamic work environments, with proactive planning and resilience under pressure.