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Tier-1 employer, metro location, mid-level generalist role with broad requirements increases competition.
ITAM and vendor management skills moderately transfer across industries but require domain-specific compliance knowledge.
Explicit 4+ years, ITAM domain experience, ITIL/process expectations and SLA compliance create strict filters.
Provide advanced troubleshooting and operational support for IT Asset Management services ensuring stable operations and SLA adherence.
Own incident escalations from Level 1, perform root cause analysis for recurring issues, and execute approved changes, patches, upgrades, and release coordination.
Maintain SOPs, technical documentation, known-error records, dashboards, and coordinate with OEMs/vendors to ensure SLA, security, and audit compliance.
Bachelor's or Master's degree in Engineering, Computer Applications, or equivalent preferred (B.E./B.Tech/BCA/M.Tech/MCA).
Minimum 4+ years experience at L2 Senior Analyst level or equivalent.
ITIL-aligned understanding of incident, problem, change, and service request processes.
Willingness and ability to work shifts supporting 24x7 operations, onsite in Chennai.
Experienced in IT Asset Management with hands-on knowledge of asset administration, monitoring, troubleshooting, and documentation.
Demonstrates ownership mindset with strong SLA adherence and follow-up skills in a technical support environment.
Skilled communicator capable of coordinating among infrastructure, application, OEM, and vendor teams for incident resolution and operational hygiene.