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Tier-1 brand, metro location, and a popular entry-level support role drive high competition.
Core ITSM, networking, and systems skills are broadly transferable across industries.
Requires relevant L1 support experience and a bachelor's degree, creating moderate shortlisting filters.
Serve as first-level technical support contact, ensuring client IT infrastructure and systems remain operational with zero SLA breaches.
Proactively monitor and resolve standard, low-complexity incidents across multiple technology domains such as Cloud, Security, Networking, Applications, or Collaboration.
Perform routine maintenance (patching, configuration), update knowledge base, support disaster recovery activities, and ensure effective incident escalation and handover.
Entry-level experience in troubleshooting and support within security, network, data centre, systems, or storage in a medium to large ICT organization.
Basic knowledge of management agents, redundancy concepts, and ITIL processes.
Bachelor's degree or equivalent qualification in IT or Computing or demonstrated equivalent work experience.
Workplace type: On-site. Notice period: Not explicitly mentioned.
Able to handle tickets diligently and resolve issues using available SOPs and knowledge articles at first line support.
Comfortable working across multiple technology domains and using ITSM tools effectively.
Capable of working collaboratively across different cultures and social groups, with strong client-centric and communication skills.