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Tier-1 brand, metro location, mid-level generalist managed-services role increases competition.
ITAM and ITIL skills are broadly transferable across industries.
Explicit 4+ years, ITAM/ITIL requirements and shift/24x7 support increase filtering.
Own advanced troubleshooting, operational support, and SLA adherence for Asset management services (ITAM).
Handle escalations from L1 support, perform Root Cause Analysis (RCA) for recurring issues, and execute approved changes including patching and upgrades.
Maintain SOPs, technical documentation, known-error records, and coordinate with vendors and OEMs for compliance and communication.
Bachelor's or Master's degree in Engineering, BCA, M.Tech, MCA or equivalent preferred.
4+ years of experience at L2 Senior Analyst level in asset management or related domain.
Understanding of ITIL processes including incident, problem, change, and service request management.
Ability to work in shifts supporting 24x7 operations on-site.
Experienced working with IT Asset Management (ITAM) tools and advanced asset management operations.
Operates well under structured service management processes with an ownership mindset for SLAs and operational hygiene.
Comfortable coordinating across multiple teams and vendors while clearly communicating technical issues and escalations.