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Tier-1 brand and metro location increase applicant density, but specialized networking skills narrow the pool.
Core network and firewall expertise transfers across industries, but managed-services experience and vendor certifications bias fit.
Mandatory vendor certifications and multi-vendor expertise enforce strict filters despite no explicit years requirement.
Lead resolution of complex technical incidents and problems within networking managed services, ensuring SLA compliance.
Manage and analyze high-complexity support tickets, provide solutions, and mentor junior team members.
Drive operational improvements through automation input, knowledge article creation, and onsite technical support including project implementation and disaster recovery functions.
Proficiency with Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki devices, enterprise network architecture, routing protocols (BGP, OSPF, EIGRP), and ISP uplink troubleshooting.
Advanced certifications in at least one or two listed networking technologies.
Bachelor's degree in IT/Computing or equivalent work experience.
Workplace Type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing and resolving high-complexity network incidents with a client-focused approach.
Skilled in project management and operational improvements within enterprise-scale networking environments.
Capable of mentoring junior staff and collaborating across cultures with strong communication skills.